Top Notch Distributors and ASSA ABLOY Strengthen Partnership
HONESDALE, PA: September 21, 2017 — Top Notch Distributors is expanding its partnership with ASSA ABLOY allowing commercial hardware suppliers and security professionals to purchase commercial door hardware from ASSA ABLOY Group brands Corbin Russwin, Medeco, Sargent and Yale Commercial directly from Top Notch Distributors. Top Notch will stock an extensive inventory of ASSA ABLOY products, parts and accessories in their four locations across the country – Pennsylvania, Massachusetts, Missouri, and Nevada – and will be shipping nationwide.
Family and employee owned, Top Notch Distributors was founded in Honesdale, Pennsylvania in 1975, on the core values of hard work, customer service and integrity. And whereas these values have been foundational to the business’ cultural stability, growth and success, Top Notch Distributors has always been innovative in its marketing and progressive in the deployment of technology to support operations. Now, with over 100 vendor partners and 250 employees across four operational hubs including Honesdale, PA; Earth City, MO; Carson City, NV and Hingham, MA, Top Notch Distributors is recognized by the low voltage, integration, lumber yard, contract hardware, and locksmith channel communities as a leading provider of advanced technologies, and as a trusted partner whom they can rely upon to support their projects.
Bob Stetson, Vice President - Aftermarket & Wholesale at ASSA ABLOY noted, “The entire organization at Top Notch Distributors is clearly committed to helping their customers arrive at the best solution, the best value and the highest levels of satisfaction. That’s rare and valuable and it’s why we consider Top Notch Distributors to be an important strategic partner.”
Echoing this sentiment, Dave Prouty, President, Top Notch Distributors said today, “ASSA ABLOY understands partnership. The people, products and pedigree of this organization is singularly focused on providing high performing solutions — including training and support— that we’re proud to sell and our customers are proud to install. These solutions make the world a safer place and that’s good for everyone.”
“We’re in the relationship business,” Prouty continued. “That's obviously critical to our customers, but we also seek value and work hard to maintain strong relationships with our employees, manufacturers and vendors based upon mutual respect and an understanding of their needs and ambitions.”
Determining that customer service would be a key differentiator for how Top Notch Distributors does business, the company has always provided employees the authority to do whatever it takes to satisfy every customer's needs, and in doing so has, generated strong customer loyalty and a culture of employee satisfaction. With many team members now in their 25th or 30th year at Top Notch Distributors, the company enjoys extremely low staff turnover and strong promotion from within.
“Having the right people on the phones, in the warehouse and on the executive team has been essential to maintaining our culture and our commitment to customer care,” Prouty continued. “So, when we do have the right team member in whatever position they join and an opportunity opens up, then we always first look to promote from within. There is an inherent fairness to this approach and it’s worked well for us.”
Prouty is quick to point out that old school values do not always equate to old school business. “The architectural, construction and low voltage businesses have changed considerably over the years and we’ve embraced change and grown the business as a result!”
Case in point is the automation of its four warehouses: Top Notch Distributors has implemented conveyor systems, barcodes, scanning systems and shipping technology to increase its agility and operational efficiency. Operating in industries where speed to market is critical to a customer advancing or completing a project, Top Notch Distributors is determined to never be a bottleneck.
Marketing is similarly advanced. Top Notch Distributors consistently and actively markets to their customers leveraging e-mail and online marketing, promotional campaigns, trade shows and various other digital and traditional marketing programs that would not be typical of other distributors in the marketplace.
“Though we were founded over forty years ago, there’s still a very strong entrepreneurial spirit within our organization," said Prouty. "And this has led us to carefully watch where technology could make our marketing and operations stronger.”
Top Notch Distributors offers same day shipping, sales and customer support from 7 a.m. to 8 p.m. EST, freight-free policies on qualified orders, a hassle-free return policy, full service keying, and a 24/7 on-line e-store. All orders and account documents are also stored online at www.topnotchinc.com.
