Aiphone Launches National Account Team to Enhance Customer Service, Grow Business
Aiphone, a leading international manufacturer of intercom and security communication products, announced the creation of a National Account Team, which will play an instrumental role in managing and growing the company’s business with multiple customers in the United States.
Michelle Chiles, who oversees the West Coast, and Robert DiRico, who oversees the East Coast, recently assumed the position of national account manager for their respective region. This expansion began as an effort to streamline multistate projects and to provide a single contact for large-scale project coordination.
“One of our business goals at Aiphone has always been to understand and consider the needs of our customers, along with offering superior service,” says Stephen Martorano, director of national accounts, Aiphone. “The creation of the National Account Team will provide customers with a seamless process for projects that span multiple geographic regions.”
Martorano says these new roles help Aiphone to manage projects flawlessly from start to finish. Before creating the National Account Team, multistate customers used to work with up to a dozen different Aiphone representatives. Now, they will have a single point of contact.
“It’s important that companies see Aiphone has a national account program, so they know who their direct contact will be,” says DiRico, one of the newly appointed national account managers. “Being able to manage these projects more easily offers Aiphone increased visibility into each project, so we are able to answer customer questions more quickly and resolves any issues that might arise.”
Chiles concurs with the benefits of the new program, particularly for large-scale, high-profile clients. “In my new role, I’ve been able to support projects from start to finish for customers that include companies in the technology, federal, and transportation sectors,” she says.
